FAQ


DELIVERY & PICKUP

When do orders close?

Weekly orders close every Thursday at 3:59PM.

 

When are meals available?

Meals are prepared fresh and available every Saturday.

 

Where can I pick up my order?

Pickup is available from:

  • Valentines North Shore
  • Black Antler Eatery
  • Henderson

Pickup details will be provided after your order is placed.

 

Do you offer delivery?

Yes — local delivery is available across selected Auckland areas.

Delivery information and timing will be provided after checkout.

 

Can I order after the cutoff time?

Unfortunately not. Once weekly orders close, we begin preparation for the upcoming cook cycle.

 


MACROS & PORTIONING

Are your calorie and macro counts exact?

We use standardised portioning tools such as ladles, spoons, and weighing methods to keep meals as consistent as possible.

However, because our meals are freshly prepared in a real kitchen environment, slight variations in calorie and macro counts may occur from meal to meal.

 

Why can values vary slightly?

Small differences can come from:

  • Ingredient brands
  • Cooking methods
  • Natural variation in produce and proteins
  • Portioning tolerances during preparation

 

Who are your meals designed for?

Our meals are designed for busy people looking for convenient, satisfying food options — not extreme bodybuilding-style precision tracking.

We aim to provide balanced, practical meals that help you stay on track while fitting into real life.

 


STORAGE

How long do meals last?

Our meals are made fresh weekly and are best consumed within 3–4 days when refrigerated.

For longer storage, meals can be frozen and reheated later.

 

Can I freeze the meals?

Yes — all meals can be frozen.

For best results, defrost thoroughly before reheating.

 


HEATING INSTRUCTIONS

From Chilled

  • Leave lid on
  • Microwave (1000W) for 1 minute 30 seconds
  • Allow to rest for 30 seconds
  • Carefully open lid and enjoy

 

From Frozen

We recommend defrosting meals thoroughly first, then following the chilled heating instructions above.

 


NEED HELP?

If you have any questions about your order, feel free to contact us through our Contact Page or social media channels.